--- title: "Washer not draining" description: "A cycle that has finished with the water still in it, and a machine that then refuses to spin — that refusal is deliberate rather than a second failure, because" url: "https://askomiami.support/symptoms/washer-not-draining/" date_modified: "2026-09-13" Appliance type: "Commercial installations, Washers" --- # Asko washer not draining ### What to do in the next ten minutes Switch the machine off. Open the lower panel and find the small drain hose beside the filter cap — pull it out, hold it over a shallow tray and let the drum empty, refilling the tray as needed. Only then unscrew the filter cap. Clear what is in it, check the impeller behind it with a finger, and screw the cap home until it is firm. Run a spin program on the empty drum. ### Why the machine will not spin either Spin is interlocked with drainage on every front loader: the control will not accelerate a drum with water in it, because the imbalance at speed would be violent and most of the water would leave the machine sideways. So a single blocked filter produces two complaints — no drain and no spin — and people quite reasonably report the second one. On the phone it is worth mentioning both, because together they narrow this considerably. ### The cap that causes the next call More than a few of the leaks we are called to are a filter cap that was opened to clear a blockage and not seated properly afterwards. It needs to go back firmly and square, and the machine should be run once with a towel underneath to prove it. That is worth saying plainly, because the person who cleared the filter did the right thing and deserves to know how it ends. The pump filter is blocked Coins, buttons, hair and shredded tissue gather there on purpose — that trap exists to be unscrewed. Where nobody ever has, clearing it is the entire job. The drain hose is kinked or the standpipe is blocked Each happens when the machine gets shoved back into its closet, and the standpipe is not the appliance's business at all — silted up, it slows for a year before stopping. The drain pump has failed Proved on a meter rather than concluded from silence — a pump straining against a jammed impeller sounds dead and is not. Does the machine hum when it should be draining? A hum with no water moving points at the impeller; silence points at the pump or its supply. Both are worth listening for before anybody comes. Has the filter cap ever been opened? If nobody knows where it is, that is the answer. It is behind the lower panel and it unscrews by hand. Does the sink or shower nearby drain slowly? A shared waste that is struggling shows up at the washer first, because the washer pumps rather than relies on gravity. The drum is full of water at the end of the program What it usually means The pump filter is behind the lower panel and it is free to check Empty the drum through the drain hose BEFORE opening the filter cap Five different code families describe this — the model decides which one you have What to do in the next ten minutes Switch the machine off. Open the lower panel and find the small drain hose beside the filter cap — pull it out, hold it over a shallow tray and let the drum empty, refilling the tray as needed. Only then unscrew the filter cap. Clear what is in it, check the impeller behind it with a finger, and screw the cap home until it is firm. Run a spin program on the empty drum. Why the machine will not spin either Spin is interlocked with drainage on every front loader: the control will not accelerate a drum with water in it, because the imbalance at speed would be violent and most of the water would leave the machine sideways. So a single blocked filter produces two complaints — no drain and no spin — and people quite reasonably report the second one. On the phone it is worth mentioning both, because together they narrow this considerably. The cap that causes the next call More than a few of the leaks we are called to are a filter cap that was opened to clear a blockage and not seated properly afterwards. It needs to go back firmly and square, and the machine should be run once with a towel underneath to prove it. That is worth saying plainly, because the person who cleared the filter did the right thing and deserves to know how it ends. ### Can I tip the machine to empty it? No. Water runs into places it should not and the drum moves on its suspension. Use the drain hose behind the lower panel; that is what it is for. ### It drains on some programs and not others. A partial blockage. Short programs move less water and get away with it. Say so when you call — it points at the filter rather than the pump. --- **[Read full article: Washer not draining](https://askomiami.support/symptoms/washer-not-draining/)**